Support
Whether you operate on a national scale or from a single computer, First Data understands you need your payment solutions and equipment continually up and running, with minimal commitment of your assets. We want to provide you with the tools and resources for quick self-service support to smoothly operate your business.
This section currently contains support information for select products and services, and will expand over time.
Customer Support Numbers
Get in touch with one of our customer service professionals to help solve any issue you may have.
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Software Downloads
Choose from several downloads that are available to help accelerate gateway integration and provide additional information for other technology services.
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Manuals & Guides
Download manuals and guides for integrating select First Data solutions into your business including eCommerce and government services.
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FAQs
Find answers to frequently asked questions by merchants, and access tips on how to use and troubleshoot select First Data services.
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Money Network
Find answers to frequently asked questions by merchants, and access tips on how to use and troubleshoot select First Data services.
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STAR®
Download manuals and guides for financial institutions, and order STAR decals and marketing tools for retailers to support a successful STAR ATM/Debit card program.
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TeleCheck
Access general information and support for merchants, answers to frequently asked questions about TeleCheck® Warranty and Returned Checks, training materials and general TeleCheck consumer assistance regarding bounced checks, fraud and identity theft.
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Instant Cash
Find answers to frequently asked questions by cardholders, and access secured online resources for correspondent financial institutions.
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Partners
Access general resources and compliance documents for Third Party Processors, Point-of-Sale Vendors, Value Added Resellers and other partners.
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