Electronic Service Managment

Complex government programs require simple tools to track, report and manage services. First Data Government Solutions provides agencies with real-time access to information for home and community-based care programs with the AuthentiCare® Solution.

The AuthentiCare Solution provides an effective means to manage information about cases, providers, home-care workers and client services. It also helps to ensure authorized services have been performed, while providing faster payments to providers for those services. It is HIPAA compliant, runs in our highly available, fully redundant data center, is customizable and requires no special worker equipment.

With the AuthentiCare Solution, traveling caregivers access a voice response system by dialing a toll-free number from a recipient's home. It automates functions such as, check-in and check-out, service selection and eligibility verification, and generates an electronic claim, thus automating the billing process.

The solution helps your agency identify fraud; securely submit electronic claims; eliminate time-intensive, paper-based processing; and reduce errors, denied claims and costs. The intuitive administrative and reporting interfaces allow you to access real-time information about cases and services, including caregiver and client activity. A scheduling module enables you to organize caregiver activity and track the services received by members. Meaningful exceptions, such as missed visits, unauthorized visits, or incorrect services, are also tracked and available.

Providers benefit from the AuthentiCare Solution, because it is easy to use and expedites claims and billing. They may also choose to access a secure AuthentiCare Solution Internet site to manage staff, schedules, claims and retrieve data for use in their own systems.