ATM Processing Services

Whether your financial institution has one ATM or a fleet of thousands, First Data's ATM solutions can help you reduce and enhance efficienty whiole increasing customer loyalty.

Our ATM Processing Services include end-to-end transaction processing and ATM enhancements that enable you to improve your cardholder experience with personalization, remote management, and other value-added ATM enhancements. Most importantly, our ATM Processing Services create efficiencies and increase your bottom line.

ATM Transaction Processing

We offer comprehensive and ATM transaction processing services for terminal driving, performance monitoring, and reporting in one easy-to-manage package. This can result in greater efficiency in your operations and a better bottom line.

• Terminal Driving—We support virtually every make and model of ATM and telecommunications mode, so you'll have more options and greater functionality.
• Performance Monitoring—Round-the-clock monitoring of ATM/switch/telecom performance helps keep your ATMs up and running 24/7, giving your cardholders uninterrupted access
• Transaction Routing—Our secure network allows for fast, efficient and safe routing of transactions.
• Gateway Connections—Our gateway services provide access to all leading ATM and debit networks, both regional and national, in addition to card associations, giving your cardholders more options and potentially increasing your revenue.
• Cash Monitoring—You can view your cash position in real time and receive notification when the cash level at any one of your ATMs reaches a predetermined amount – which can reduce any downtime caused by low cash.
• Installation Services—Our Auto Install (AI) feature helps reduce installation lead times and allows you to bring an ATM live or make changes at any time via telephone Interactive Voice Response Unit (IVRU) technology.

Customer Relationship Management

First Data offers a range of ATM enhancements to help your institution increase transaction volume and associated revenue, control costs and streamline the management of your ATMs. Transform the customer experience at the ATM with our Customer Relationship Management solutions.

• Transaction Personalization—You can improve the cardholder experience by making the transaction more personal. Offer your cardholders the ability to pre-set fast cash, language and receipt features to meet their individual needs – settings that remain for future transactions.
• Remote ATM Content Manager—When cardholders use your ATMs, you have an opportunity to personalize their ATM experience and cross-sell relevant products and services. With our remote ATM Content Manager service, you can customize graphics and content on demand, from a centralized location.
• Other Enhancements—In addition to personalizing and cross-selling services from a remote location, we offer several other innovative add-ons such as deposit automation and alternate media dispensing.